Role OverviewThe Account Manager is responsible for the success, retention, and growth of our existing customer base, working closely with various teams to prioritize customer satisfaction and maintain a customer-centric approach.
What You Will Do
Perform duties related to strengthening vendor/client relations, support sales by identifying renewal, upsell, and upgrade opportunities, and manage references for potential new business contacts.
Why It Might Be a Fit
An ideal candidate will have a thorough understanding of TOPdesk's customer landscape, be a natural communicator, and have commercial awareness.
Requirements
- Natural communicator with customer service as primary motivation
- Good understanding of the TOPdesk customer base
- Industry awareness beneficial
- Stress resistant and ability to adapt depending on stakeholder personas
- Ability to work collaboratively and autonomously
- Good levels of initiative and will explore potential customer developments
- Target driven to specifically reduce customer churn
- Commercial awareness
- Attention to detail in terms of how related documentation is stored and communicated
Benefits
- Competitive salary
- 30 days of holiday per year
- Private healthcare
- 401k matching
- Training budget
- Life insurance packages
- Workplace flexibility
- Extensive training facilitated with international collaboration
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