Role OverviewThe Facility Services Manager is responsible for the business operations of an assigned client contracted service area. This position provides field support including – training, guidance with starting new clients, inspections of Contractor performance and compliance with client requirements, trouble-shooting customer requests/complaints, coordinating site visits, and developing long-term relationships with clients and Contractors.
What You Will Do
Manage all aspects of assigned client relationships, including client retention, expansion, and diversification of City Wide building solutions and/or products. Negotiate and enter into agreements with clients for additional services – determine pricing, staffing, and logistics.
Why It Might Be a Fit
The ideal candidate will have 3-5 plus year’s sales and management experience in building maintenance, facility management or equivalent experience, with a strong track record of success in a client retention role, and excellent verbal and written communication skills.
Requirements
- 3-5 plus year’s sales and management experience in building maintenance, facility management or equivalent experience
- 3+ years track record of success in a client retention role, with goals and metrics to support
- High School diploma required, bachelor’s degree highly desirable
- Highly detail-oriented and excellent follow-through on commitments
- Positive and outgoing personality; great at building relationships
- Excellent verbal and strong written communication skills
- Proficient in Microsoft Office and knowledge of CRM database
- Ability to travel on a daily basis to client locations
Benefits
- Competitive compensation plan including: Base salary + Monthly Commissions plan
- Anticipated first-year total comp of $70k; top performers exceed $90k
- PTO
- Gas & Phone allowance
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