Role OverviewAs an Account Manager at EMPIST, you will be part of the Account Management Team, responsible for supporting customers, vCIOs, and business partners. You will be tasked with being empathetic to customers' needs, responsive to their asks, and strategic with their future. You will work in a teamwork-led environment that fosters the success of clients, business, and employees.
What You Will Do
Your daily responsibilities will include monitoring client requests, selling hardware, software, and professional services, contract management, scheduling and preparing quarterly business reviews, external and internal collaboration, managing incident response, and strategizing with your vCIO counterpart.
Why It Might Be a Fit
We are looking for someone who enjoys digging deep to understand customers' visions, can put things together in new and creative ways to solve customers' pressing needs, and has a true passion for technology and helping businesses grow.
Requirements
- High-School Diploma Required, Bachelor's Degree Preferred
- 3-5 years of relevant work experience in Account Management or Sales
- Previous MSP experience will receive preferential consideration
- A documented track-record of successful goal attainment
- Proficiency in MS Office Suite
- Experience with CRM software – Salesforce preferred
- Strong communication and collaboration skills
- Effective ability to negotiate and close deals, manage and mitigate issues/incidents
- Excellent multi-tasking skills in potentially stressful and urgent situations
- Extremely detail-oriented and organized mindset
- Strong and effective presentation skills
Benefits
- Uncapped commission
- Medical, dental, and vision insurance
- 401(k) with employer matching
- Student loan reimbursement program
- Career advancement and leadership development opportunities
- Access to managed services, cybersecurity, cloud, and AI-led technology platforms
- Collaborative, high-performance team environment
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