Role OverviewThe Account Manager will own a book of corporate clients across New York, building trust and a strategic understanding of each account to create tailored solutions. They will lead onboarding for new clients and new office launches, own the renewal cycle, and ensure delivery excellence and exceptional hospitality at every touchpoint.
What You Will Do
The Account Manager will be responsible for leading onboarding for new clients and new office launches, owning the renewal cycle, and ensuring delivery excellence and exceptional hospitality at every touchpoint. They will also partner cross-functionally with Sales, Operations, Food, Marketing, and Finance to support business development, ensure seamless implementation, and champion service/product improvements.
Why It Might Be a Fit
The ideal candidate will have 5+ years of experience in account management, client success, or B2B hospitality, and be a natural relationship builder who earns trust with senior stakeholders. They will be commercially minded and analytical, highly organized and detail-oriented, and comfortable with a CRM (HubSpot a plus) and Google Workspace or Microsoft Office.
Requirements
- 5+ years of experience in account management, client success, or B2B hospitality
- natural relationship builder who earns trust with senior stakeholders
- commercially minded and analytical
- highly organized and detail-oriented
- comfortable with a CRM (HubSpot a plus) and Google Workspace or Microsoft Office
Benefits
- plenty of delicious food from our own FELFEL fridge
- exceptional Italian coffee and a selection of fine teas
- central Flatiron office and Brooklyn location, surrounded by NYC’s best culinary inspiration
- 20 days of PTO + 10 holidays (some flexible)
- comprehensive healthcare options
- 401k options
- paid parental leave
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