Account Manager

Requirements

• ERP System knowledge; P21 a plus
• Understand customer business priorities and processes
• Develop and maintain effective relationships with aligned customers and strategic suppliers
• Receive incoming customer phone calls, emails, and other communications from their accounts
• Support the GT Sales Engineers/National Account Manager by quoting product, entering orders and expediting orders on a timely basis
• Identify and document opportunities for additional sales and then pursue those opportunities to a conclusion
• Ability to read and work with BOM’s (bill of materials) and assembly drawings (prints)
• Resolve quality issues, application issues, and customer complaints in a timely manner
• Negotiate profitable pricing and other commercial issues and renegotiate as circumstances change
• Document key activities in GT’s CRM system
• Comply with all the requirements contained in GT’s Employee Handbook, Policy and Procedure Database, Quality Manual and Quality Policies
• Continual focus and alignment to GT’s emphasis on self-development and continuous improvement
• Develop into a subject matter expert on customer product applications and intensions

Benefits

• Annual Bonus Potential
• 401k match up to 5.5%
• Health
• Vision
• Dental
• Company Paid Long Term Disability
• Company Paid Life Insurance
• Rental Car Discount
• Corporate Hotel Discount
• Paid time for volunteering in community