Role OverviewWe are hiring an Account Manager to help ensure our self-serve customers are successful with Canopy while also playing a key role in retaining and growing accounts. This is a hybrid position in South Jordan, Utah (M, W, F in-office).
What You Will Do
Deliver timely, personalized support to customers by leading customer calls, coordinating meetings, and providing follow-up via email as needed. Proactively identify upsell and expansion opportunities within existing accounts, recommending solutions that align with customer goals and increase account value.
Why It Might Be a Fit
This role requires strong communication skills, a problem-solving mindset, and the ability to navigate complex customer conversations with empathy and professionalism.
Requirements
- 1+ year of experience in customer success, customer support, or account management in a tech or SaaS environment
- Strong written and verbal communication skills with the ability to navigate complex customer conversations
- A consultative mindset focused on understanding customer needs and delivering solutions
- Strong problem-solving and critical thinking skills
- Ability to handle challenging situations with empathy and professionalism
- Ability to quickly learn software tools and confidently guide customers through solutions
- Strong organizational skills and ability to manage multiple customer conversations simultaneously
- A self-starter who takes ownership of customer outcomes and continuously looks for ways to improve the experience
Benefits
- Flexible Paid Time Off
- Health Benefits
- 401(k)
- Mental Health
- Paid New Parent Leave & Birthing Parent Leave
- Supplemental Benefits
- Nectar
- Company Events
- ERG Committees
- Fully-stocked kitchen
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