Role OverviewJoin our team as Account Representatives (Collections) in a supportive and fast-paced environment. Engage with customers to understand their financial situations and recommend appropriate payment solutions. Work with compliance in mind by following federal and state regulations. Meet performance goals related to call quality, resolutions, and collections metrics.
What You Will Do
Handle inbound and outbound calls professionally and empathetically. Engage with customers to understand their financial situations and recommend appropriate payment solutions.
Why It Might Be a Fit
We promote from within and support your growth. Help customers take control of their financial future. Be part of a collaborative and supportive team.
Requirements
- High school diploma or GED
- At least 6 months of customer service or sales experience
- Stable work history and a professional demeanor
- Strong communication, problem-solving, and computer skills
- Ability to manage confidential information with care and discretion
- Reliable, self-motivated, and goal-oriented
Benefits
- Medical, Dental, and Vision Insurance
- 401(k) Retirement Plan with matching
- Paid Training
- Monthly Incentives and Recognition Programs
- PTO
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