Account Representative

As an Account Representative, you will serve as a key point of contact in resolving accounts for deceased individuals, working sensitively with estates, attorneys, and family representatives. This is an office-based role at our Minnesota location. You will be part of a supportive team that values empathy, accuracy, and professionalism.

What You Will Do

Key responsibilities include generating outbound calls and fielding incoming calls, obtaining necessary estate information, negotiating payment arrangements, and accurately documenting accounts.

Why It Might Be a Fit

We are looking for a goal-oriented individual with strong organizational skills, a courteous and empathic telephone manner, and the ability to multi-task effectively in a fast-paced, regulated environment.

Requirements

• High School Diploma or GED
• Goal-oriented mindset with strong organizational skills
• Courteous, empathic, and professional telephone manner
• Strong verbal and written communication skills
• Ability to multi-task effectively in a fast-paced, regulated environment
• Team-oriented with the ability to also work independently
• Computer proficiency and the ability to learn new systems
• Licensed Debt Collector (or ability to obtain licensure)

Benefits

• Competitive wages
• Bonus-eligible role with performance recognition
• Meaningful work that requires true compassion and professionalism
• Collaborative, supportive team culture in a stable, established company