Role OverviewThe Account Resolution Manager will lead a team responsible for helping the credit union effectively manage delinquent and charged-off accounts while balancing financial results with a positive member experience. The role will analyze departmental trends, quality metrics, and processes to identify risks, solve problems, and find opportunities to improve how things work.
What You Will Do
As the Account Resolutions Manager, you will coach and develop your team, set performance expectations, monitor results, and create an environment where employees feel supported, accountable, and motivated to do their best work.
Why It Might Be a Fit
This position offers competitive pay, great benefits, a fun working environment and culture, and opportunities for career growth.
Requirements
- Bachelors degree in finance, economics, or a related field
- Minimum of five years experience in a credit union, banking, or financial services environment in collections, asset recovery, or credit risk management
- Three (3) years of management or team leadership experience
- Strong communication and conflict-resolution skills
- A continuous improvement mindset
- Passion for providing outstanding service and a positive attitude
- Ability to work in a fast-paced environment with high attention to detail
Benefits
- Medical/dental/vision
- 401(k) with matching
- Flexible spending accounts
- Paid time off
- Company-paid life insurance and disability
- Referral bonuses
- Paid holidays
- Discounted gym membership
- Tuition reimbursement
- Training and ongoing coaching
- Employee reward and recognition system
- Employee and family events
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