Account Resolution Specialist

The Account Resolution Specialist resolves customer delinquency through negotiation and problem-solving, while strictly adhering to and demonstrating knowledge of company, state, and federal guidelines.

What You Will Do

Performs account reviews and audits of severely delinquent accounts for proper action and resolution, makes outbound calls to collect on past due mortgage payments, and assists customers with mortgage-related questions and inquiries.

Why It Might Be a Fit

The ideal candidate will have great attention to detail, organizational skills, and the ability to communicate effectively and efficiently via phone, email, and person to person.

Requirements

• High School diploma or equivalent required
• 0-1 year experience
• Previous experience in a Collections, Call Center or Loan Servicing environment a plus
• Basic computer skills with ability to type at least 25 wpm
• Working knowledge of the View/AS400 system
• Great attention to detail and organizational skills
• Ability to communicate effectively and efficiently via phone, email, and person to person
• Capability of gathering facts accurately, analyzing causes, evaluate alternate solutions, and arrive at sound conclusions on action to be taken
• Ability to manage multiple initiatives and/or conflicting responsibilities
• Goal oriented, self-motivated personality with the capacity to meet and exceed assigned goals
• Ability to effectively collaborate and work in a team environment
• Willingness to learn, strong work ethic and work across many teams and business units
• Great attention to detail, organizational skills, and time management

Benefits

• Medical and Dental Plan with Prescription Coverage and Vision
• Competitive benefits including 401(K) includes 100% company match of the first 4%
• Paid time off days (PTO), maternity/paternity leave, and holidays
• Community involvement including Volunteer Paid Time Off (VTO)
• Tuition Assistance for your first degree
• Wellness programs that focus on emotional, social, spiritual, intellectual, environmental, physical, and financial well-being
• Collaborative and energetic work environment
• Professional development and promotional opportunities
• Competitive bonus programs