Account Specialist 1

The Account Specialist is responsible for customer communications in all Matson's Trades and Services, providing the customer with one point of contact while acting as the customer’s advocate and liaison to the rest of the company.

What You Will Do

Deliver quality service, maintain an average speed, demonstrate proficiency of all Matson tariffs, provide rate quotations, book and schedule customer’s freight, monitor and manage customer’s freight, provide timely and accurate invoicing, ensure timely and accurate payments, facilitate communications and resolution of claims, and be knowledgeable and responsive to all customer needs.

Why It Might Be a Fit

You have strong interpersonal skills, proven record of dependability, self-motivation skills, active listening skills, ability to manage multiple tasks, proficiency with a keyboard and window-based applications, organization and prioritization skills, and a high school diploma or equivalent.

Requirements

• High School Diploma or equivalent
• One to two years of work-related experience in a customer service/care role in an office environment, preferably in a call center