Account Support Representative - Titles

Requirements

• Actively and consistently support all efforts to simplify and enhance the customer experience.
• Build and maintain relationships with Titles Clerks and dealership representatives, ensuring a positive customer experience and problem resolution.
• Act as the point of contact for customers.
• Receive inbound and initiate outbound calls to customers.
• Proactively communicate with dealerships and customers to understand challenges around titles needs.
• Provide resolution to day-to-day customer-related issues, utilizing processes and procedures to close process gaps and improve the customer experience.
• Resolve customer inquiries utilizing DMV, industry, and regulatory agency publications, as well as internal tools.
• Work cross-functionally with internal teams to support and nurture customer relationships, understanding resources available within the organization to enhance customer experience.
• Partner with Outside and Inside Sales Teams to ensure customer satisfaction.
• Manage and maintain a workload through established KPIs, dashboards, and physical documents.
• Ensure proper validation and verification on all titles-related work, as risk assessment and quality assurance is imperative to this role.
• Perform additional duties as assigned.

Benefits

• Multiple medical plans including a high deductible, low cost health plan
• Company-sponsored (paid) Short-Term Disability, Long-Term Disability, and Life Insurance
• Comprehensive optional benefits such as Dental, Vision, Supplemental Life/AD&D, Legal/ID Protection, and Accident and Critical Illness Insurance
• Generous paid time off options, including up to 15 vacation days per year (increasing with years of service)
• Employee Stock Purchase Program with additional opportunities to earn stock in the Company
• Retirement planning through the Company’s 401(k)