Role OverviewThe Accounts Payable (AP) Accounting Assistant is a key contributor to the North America Shared Services team, supporting core AP operations and delivering high-quality customer service to both internal stakeholders and external vendors. This role is responsible for managing a high volume of inquiries, researching invoice and payment discrepancies, and ensuring timely resolution to prevent payment delays.
What You Will Do
Manage and respond to a high volume of accounts payable inquiries from vendors and internal teams, ensuring timely and accurate resolution. Research outstanding invoices in SAP to determine payment status and identify reasons for delays or discrepancies.
Why It Might Be a Fit
This position requires strong analytical skills, attention to detail, and the ability to identify root causes to drive long-term process improvements. The AP Accounting Assistant plays an important role in maintaining strong vendor relationships, ensuring compliance with internal controls and service level agreements (SLAs), and safeguarding confidential financial information.
Requirements
- Associate’s degree in Accounting, Finance, or related field preferred
- Minimum of 2 years of experience in Accounts Payable, accounting, or customer service
- Experience in a shared services environment is a plus
- Strong customer service mindset with the ability to handle high-volume inquiries professionally and efficiently
- Excellent communication skills, both written and verbal
- Strong analytical and problem-solving abilities with attention to detail
- Ability to prioritize tasks, manage time effectively, and adapt in a fast-paced environment
- Proven ability to work cross-functionally and influence outcomes
- Proficiency in Microsoft Office Suite, including advanced Excel (PivotTables, VLOOKUP)
- Experience with SAP or similar ERP systems preferred
Benefits
- Paid sick time
- Equal employment opportunity employer
- Eligible for special assistance or accommodation while seeking employment with DSV
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