Accounting Client & Product Support : Mid-Level

Jackhenry
Springfield, MO
Category Accounting
Job Description
At Jack Henry, we're more than a technology company, we're a force for good in financial services. We're redefining how community banks and credit unions connect with the people they serve. Our mission is rooted in people inspired innovation, empowering financial institutions to deliver seamless, secure, and human-centered experiences.

Requirements

  • Develops, implements, and maintains systems, procedures, and policies regarding collections management.
  • Helps build and maintain close working relationships with accounting customer staff and management in order to ensure the long-term viability of the customer relationship in regards to their billing.
  • Helps to ensures communication with each customer is carried out.
  • Interacts with internal and external customers by answering calls and researching questions pertaining to accounts receivable.
  • Resolves past due balance and disputed balances with customers.
  • Makes adjustments to customers' accounts receivable records
  • Helps track identified issues.
  • Assists with research and resolution of reported billing issues.
  • Tracks and manages the resolution of billing and dispute issues for customers.
  • Investigates and researches delinquent accounts, especially escalated accounts.
  • May arrange terms of payment for delinquent accounts.
  • Assists less experienced peers.
  • May perform other job duties as assigned

Benefits

  • Paid Time Off
  • 401k Matching
  • Retirement Plan
  • Health Insurance
  • Dental Insurance
  • Vision Insurance
  • Life Insurance
  • Disability Insurance
  • Wellness Programs
]]>