Accounts Receivable Specialist

We are looking for an Accounts Receivable Specialist. This is a fully on-site position. The ideal candidate will be responsible for contacting customers via phone, email, customer portal, and other methods. This role must be able to use critical thinking to help customers work through their questions regarding billing and service. This team member will work with multiple departments within the company to facilitate communication, collaboration with CertaSite leadership, fellow Finance team members, and other support agents. This role is fast-paced and demanding with high visibility within the company.

What You Will Do

Making phone calls, sending emails, and communicating with customers on open invoices due to CertaSite. Research customer questions to help resolve issues and secure payment of invoices. Communicate with operations team members, both locally and at branch locations across the Midwest to provide answers and feedback regarding customer communications.

Why It Might Be a Fit

This position is onsite in our Corporate Office. Must be willing to make a daily commute. Other duties and projects as assigned.

Requirements

• 2 or more years relevant Accounts Receivable/Collections experience in a fast-paced work environment.
• Excellent communication skills to follow through and follow up on open items.
• Strong attention to detail and accuracy.
• Well-organized.
• Ability to work under pressure to meet deadlines.
• Good math/numerical ability to analyze customer billings.
• Proficient in Word and Outlook.
• Strong Excel Skills (Pivot tables and V-lookups knowledge a plus)
• Sage Intacct experience not required, but a plus.

Benefits

• Pay range $20-$24 an hour based on experience
• Education & Certification reimbursement program
• Referral bonuses starting at $1,000 per referral
• Comprehensive medical plan options, including dental and vision
• 401K plan with company match
• Generous paid time off, paid holidays, and paid parental leave
• Management opportunities
• Company giveaways
• Opportunities for community service and charity involvement
• Work at a mission-driven company, focused on people
• Continued growth and expansion into new markets and products and services