Role OverviewJoin the Customer Experience team as an Activation Specialist, working with new customers during their first weeks on LangSmith, helping them move from signed contract to a working platform ready for agents in production. Focus on activation milestones such as admin setup, user onboarding, traces flowing, evaluations in place, and customer teams feeling confident enough to keep building independently.
What You Will Do
Own customer onboarding from kickoff through early activation milestones, guide customers through core LangSmith setup and production readiness topics, partner with GTM teams, Product, Engineering, and LangChain specialists to unblock customers and coordinate support, help customers build their first evaluation workflows, and surface customer friction to Product and Engineering early.
Why It Might Be a Fit
We’re looking for someone with 2–4 years of experience in a customer-facing role, a strong desire to work directly with customers, excellent organization and follow-through, a proactive approach to learning new tools, and clear, friendly written and verbal communication skills.
Requirements
- 2–4 years of experience in a customer-facing role
- Strong desire to work directly with customers
- Excellent organization and follow-through
- Proactive approach to learning new tools
- Clear, friendly written and verbal communication skills
Benefits
- Medical, dental, and vision coverage
- Flexible vacation
- 401(k) plan
- Meals on in-office days in the US
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