Administrative Assistant - HVAC

Provides general administrative support to the branch manager, exercises judgment in decision making, has knowledge of branch process and procedures and assist in the coordination and activities of employees engaged in maintaining, servicing and installing commercial HVAC equipment.

What You Will Do

Schedules and coordinates service and maintenance calls for multiple service technicians. Dispatches service technicians on a daily schedule. Processes and bills completed service invoices. Orders parts as necessary and schedules return service calls. Quotes the customers on repairs as needed. Keeps customers updated on service calls through multiple websites and other tools.

Why It Might Be a Fit

Must be able to prioritize work, work on multiple tasks and maintain organization. Must be self-directed, excellent customer service skills. Keen ability to organize and prioritize duties. Strong written and verbal communication skills.

Requirements

• High school diploma or an equivalent combination of education and experience.
• 2+ years experience in an administrative position or dispatch role preferred.
• HVAC industry or Service trade industry preferred.
• Proficient in Microsoft Word, Excel and PowerPoint.
• Must be able to prioritize work, work on multiple tasks and maintain organization.
• Must be self-directed, excellent customer service skills.
• Keen ability to organize and prioritize duties.
• Strong written and verbal communication skills.

Benefits

• 401(k) retirement plan
• Medical, dental, and vision insurance
• Prescription drug coverage
• Short-term disability insurance
• 8 weeks paid birthing leave
• 2 weeks paid bonding leave
• Life and long-term disability insurance
• Tuition reimbursement
• 12 days paid time off
• 2 paid well-being days
• 1 paid volunteer day
• 12 paid holidays
• 3 floating holidays per year