Role OverviewThe Administrative Associate will provide high-level administrative, technical, and customer support to programs serving Maine residents, families, providers, and community partners. The role ensures efficient daily operations by managing data, supporting eligibility and case processes, coordinating communications, and assisting with program workflows in a fast-paced, service-oriented environment.
What You Will Do
Key responsibilities include customer and stakeholder support, administrative operations, data and eligibility support, technical and program support, and team collaboration and leadership support.
Why It Might Be a Fit
The ideal candidate is organized, detail-focused, adaptable, and comfortable applying policies and procedures while interacting with diverse stakeholders.
Requirements
- Experience in administrative, office support, or customer service roles
- Strong data entry accuracy and attention to detail
- Proficiency with Microsoft Office (Word, Excel, Outlook) and ability to learn proprietary systems
- Ability to gather, evaluate, and document information clearly and accurately
- Strong written communication skills, including drafting and editing professional correspondence
- Ability to interpret and apply policies, procedures, and regulations
- Ability to work independently and collaboratively in a fast-paced environment
- Commitment to confidentiality and professionalism
- Ability to interact effectively with individuals from diverse backgrounds
Benefits
- Compensation varies depending on factors including office location, role, skill set, and level of experience
- Range of benefits provided
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