Administrative Professional Team Lead

Lead the administrative team that keeps our offices running smoothly and delivers a world-class experience to both clients and internal teams. As Administrative Team Leader, you’ll provide direction, coaching, and daily oversight to a team responsible for front desk operations, office services, and administrative support across multiple locations.

What You Will Do

Provide daily direction, coaching, and mentoring to administrative staff, support hiring, onboarding, and training of new team members, identify skill gaps and recommend or deliver ongoing training, evaluate team performance and help staff grow professionally, and foster teamwork, accountability, and alignment with company values.

Why It Might Be a Fit

You lead with professionalism and build trust across teams, you coach and develop others to improve performance and confidence, you stay organized and balance multiple priorities across locations, you identify process improvements and drive efficiency, you communicate clearly and effectively at all levels, and you maintain confidentiality while handling sensitive information.

Requirements

• High school diploma or GED
• 5+ years of leadership experience in a customer service or administrative environment
• Insurance industry experience or willingness to obtain Property & Casualty license
• Strong communication, coaching, and decision-making skills
• High level of organization and ability to manage competing priorities
• Proficiency with Microsoft Office and ability to learn internal systems
• Professional, reliable, and approachable leadership style

Benefits

• Health, dental and vision insurance from day one
• Company-funded health savings account (HSA)
• Life insurance, short and long-term disability insurance
• 401(k) with employer match
• Paid time off, including summer hours and paid parental leave