Role OverviewAs the premier Property Restoration experts, at Paul Davis, we help homeowners and businesses recover after damage from events like water leaks, fires, mold, and storms—handling everything from emergency cleanup to full reconstruction. This role is the central hub of that process, owning the customer journey from first call through project completion—ensuring every client feels informed, supported, and confident in choosing Paul Davis.
What You Will Do
Administrative Coordination & Office Support, Customer Service & Communication, Project & Program Coordination
Why It Might Be a Fit
You will be responsible for serving as the administrative hub of the office, ensuring information, documentation, and communication flow smoothly throughout the organization. You will also serve as a primary point of contact for customers throughout the job process, handling all inbound office calls, educating customers on our services, processes, and value, and providing proactive updates to customers to ensure they feel informed and supported.
Requirements
- Experienced in administrative, customer service, or similar support roles
- Professional, personable, and comfortable speaking with customers, vendors, and team members throughout the day
- Highly organized with strong attention to detail and follow-through
- Dependable and reliable
- Strong communicator with excellent phone etiquette and written communication skills
- Able to learn new software, systems, and processes quickly and retain training effectively
- Comfortable managing multiple priorities in a fast-paced environment
- Naturally proactive and willing to take initiative when problems arise
- Customer-focused with a positive, service-oriented attitude
- Tech-capable and proficient with Microsoft Office and web-based software systems
Benefits
- Free uniforms
- Paid time off
- Competitive salary
- Opportunity for advancement
- Training & development
- Tuition assistance
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