Administrative Supervisor

Consumer direct care network
Tucson, AZ
Category Education
Job Description
Administrative Supervisor monitors administrative duties, manages a team of Administrative Coordinators, and oversees program office payroll processes, accounts receivables, and customer service objectives. Ensures positive business growth and development, promotes cohesiveness in the office environment, and supports day-to-day operations and client advocacy.

Requirements

  • Ensure team members provide excellent customer service
  • Compile and report customer service and enrollment metrics
  • Oversee daily enrollment, referral, payroll, and authorization functions
  • Supervise, train, and coach employees
  • Conduct advanced reporting and oversight activities
  • Resolve escalated complaints from internal and external clients
  • Communicate effectively
  • Comply with applicable legal requirements, standards, and policies
  • Exhibit an intermediate level of computer efficiency
  • Demonstrate effective problem-solving and decision-making skills
  • Monitor deliverables and ensure timely completion of projects
  • Participate in and assign professional development and training activities
  • Collaborate with stakeholders regarding delivery of services
  • Represent the company at stakeholder meetings, health fairs, and provider fairs
  • Market services to referral sources
  • Handles complex service programs and special projects

Benefits

  • Medical, Dental, and Vision Insurance
  • Vacation accrued at 3.07 hours per pay period
  • Two Paid Floating Holidays
  • Nine Paid Federal Holidays
  • Paid Safe Sick Time accrued at 1 hour per 30 worked
  • 401(k) Retirement plan & discretionary company match
  • Company-Paid Life Insurance
  • Supplemental Life, Accident, Critical Illness, and Hospital benefits
  • Short and Long-Term Disability
  • Paid Parental Leave
  • Flexible Spending Account
  • Employee Assistance Program
  • Pet Insurance
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