Role OverviewProvide technical support for IT operations in manufacturing and lift environments, focusing on desktop imaging using SCCM and Intune, and utilizing ServiceNow for ticket management and ITSM processes.
What You Will Do
Troubleshoot and resolve imaging and deployment issues, provide deskside and remote support for hardware, software, and connectivity issues, and manage ServiceNow tickets within SLA timelines.
Why It Might Be a Fit
Strong analytical and problem-solving skills, excellent communication and interpersonal skills, and ability to work in physically demanding environments are required. Certifications such as CompTIA A+, Microsoft Modern Desktop Administrator, or ITIL are a plus.
Requirements
- Proficiency in SCCM and Intune for desktop imaging and deployment
- Experience with ServiceNow for ticketing and ITSM processes
- Understanding of network basics, including LAN/WAN troubleshooting
- Familiarity with IT systems in manufacturing environments
- 3+ years in a similar role, preferably in manufacturing or industrial settings
- Experience supporting lift operations or industrial machinery is a plus
Benefits
- Medical
- Dental
- Vision
- Pharmacy
- Life
- Accidental death & dismemberment
- Disability insurance
- Employee assistance program
- 401(k) retirement plan
- Paid time off per year
- Paid holidays per year
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