Role OverviewThe Administrator - Desk Side Services, AMT Asset Management Software will be responsible for managing and supporting the workplace environment, ensuring a positive experience for customers. The role will involve interacting with customers to deliver effective services and support, resolving incidents and/or problems reported by the customer, and documenting actions in an approved service desk tool. The role will also involve rollout and implementation of IT equipment, inventory and asset management, and care of hardware.
What You Will Do
The main day-to-day responsibilities will include IT support, resolving incidents and document actions, rollout and implementation of IT equipment, and inventory and asset management. The role will also involve reporting and management tasks, such as customized reporting of adherence to service level agreements and knowledge management and information sharing with colleagues.
Why It Might Be a Fit
The ideal candidate will have a basic understanding of device server management support, implementation/deployment of applications and other workplace software, and inventory and asset management. The candidate will also need to have good communication and interpersonal skills, and be proficient in ticketing systems and incident management processes.
Requirements
- General: Ticket system Service Now Basic understanding of Active directory Mobile Device Management Troubleshooting issues related to Desktop/Laptop/Printers/oScanners/Video Conferencing Equipment’s/Mobile Devices Communicative, friendly, and reliable Good level of spoken and written English
- Basic Technical skills: Microsoft Office 365 Windows 10/11 Microsoft Visio Hardware (PC/Notebooks/Printers) Security know how Cisco devices understanding /Surface Hubs
- Enhanced Technical skills: Structure and functionality of IT networks and the components (basic) Microsoft Active Directory Mobile Office (VPN-Solution, iOS devices) ITIL or process knowhow IT Security Networking basic understanding
Benefits
- medical, dental, vision, pharmacy, life, accidental death & dismemberment, and disability insurance
- employee assistance program
- 401(k) retirement plan
- 10 days of paid time off per year
- 10 paid holidays per year
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