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ADMINISTRATOR L3
Wipro
Irving, TX
Category
Engineering
Apply for Job
Job Description
We are seeking an experienced Application Support Engineer with strong L2/L3-level SQL expertise and solid Windows Administration skills to support a critical application used for tracking and managing backup tape cartridges and removable hard drives detached from servers.
Requirements
Provide L2/L3 application support for a system managing backup tape cartridges and offline storage media.
Perform SQL-based troubleshooting, including writing and optimizing queries, analyzing data issues, and validating application data integrity.
Monitor application health, investigate incidents, and perform root cause analysis (RCA).
Support operations on Windows servers, including service monitoring, log analysis, scheduled jobs as and when required.
Create and maintain support documentation, SOPs, and knowledge base articles.
Ensure adherence to SLAs and support critical production incidents as required.
Benefits
full range of medical and dental benefits options
disability insurance
paid time off (inclusive of sick leave)
other paid and unpaid leave options
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