ADMINISTRATOR L3

Wipro
Irving, TX
Category Engineering
Job Description
We are seeking an experienced Application Support Engineer with strong L2/L3-level SQL expertise and solid Windows Administration skills to support a critical application used for tracking and managing backup tape cartridges and removable hard drives detached from servers.

Requirements

  • Provide L2/L3 application support for a system managing backup tape cartridges and offline storage media.
  • Perform SQL-based troubleshooting, including writing and optimizing queries, analyzing data issues, and validating application data integrity.
  • Monitor application health, investigate incidents, and perform root cause analysis (RCA).
  • Support operations on Windows servers, including service monitoring, log analysis, scheduled jobs as and when required.
  • Create and maintain support documentation, SOPs, and knowledge base articles.
  • Ensure adherence to SLAs and support critical production incidents as required.

Benefits

  • full range of medical and dental benefits options
  • disability insurance
  • paid time off (inclusive of sick leave)
  • other paid and unpaid leave options
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