Administrator

Everstory Partners
Lansing, MI
Category Operations
Job Description
Role Overview

The Administrator role at Everstory is a vital part of the location team and is multi-faceted with the ability to learn multiple parts of the business while supporting our customers and team members. In this position, no two days will be the same. You will be responsible for creating a customer focused environment with every interaction you have through answering phones, scheduling appointments, helping on-board team members and assisting your locations leadership team.

What You Will Do

Responsibilities include contract processing and quality control, banking duties, cemetery daily processing, file maintenance and record keeping, human resources, accounts payable, accounts receivable, deeds and certificates, work and memorial orders, white board meetings, and reporting.

Why It Might Be a Fit

This position requires compassion, customer focus, and ethics and values. The ideal candidate will possess a valid state driver's license, have access to a personal vehicle, and be able to work some holidays, evenings, and weekends as needed.

Requirements

  • Multi-Line phone skills required
  • Filing skills (Alphabetically)
  • Ability to type 40 words per minute with minimal errors and data entry skills
  • Basic math and computer skills including word processing (Word) and spreadsheet (Excel) applications or Google equivalents
  • Ability to abide by all company policies and keep all employee and customer information confidential
  • Excellent customer service skills and optimal interpersonal skills
  • Proficient organizational skills
  • Ability to multitask efficiently and work well independently or as part of a team
  • Ability to effectively and quickly complete tasks and assignments and meet deadlines
  • Must possess a valid state driver's license and have access to a personal vehicle for some locations
  • High School equivalency required
  • Minimum of one-year experience in administration or customer service

Benefits

  • Medical, Dental, Vision, Life, AD&D and STD Insurance
  • Tuition Reimbursement
  • Anniversary Award for each year of service
  • Career Advancement and Training - Aspiring Managers Program
  • Everstory Cares - Employee Assistance Fund
  • Legend Award Program
  • Funeral and Cemetery Benefits
  • Employee Referral Bonus
  • 401k with Company Match
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