Role OverviewThe Administrator (Support & Operations) will independently resolve tickets, provide on-call support, and perform root cause analysis to ensure positive customer feedback.
What You Will Do
Key responsibilities include adhering to quality standards, providing support for on-call escalations, updating and managing the knowledge base, training freshers, and coaching analysts.
Why It Might Be a Fit
The ideal candidate will have strong problem-solving skills, be able to work independently, and have a focus on customer experience and satisfaction.
Benefits
- medical
- dental
- vision
- pharmacy
- life
- accidental death & dismemberment
- disability insurance
- employee assistance program
- 401(k) retirement plan
- 10 days of paid time off per year
- 10 paid holidays per year
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