Role OverviewIndependently resolve tickets, provide on-call support, and perform root cause analysis to ensure positive customer feedback.
What You Will Do
Resolve tickets within agreed SLA, update knowledge base, manage training, and coach analysts.
Why It Might Be a Fit
The role requires adherence to quality standards, regulatory requirements, and company policies, with a focus on customer experience and CSAT.
Requirements
- Adhere to quality standards, regulatory requirements, and company policies
- Provide support for on-call escalations and perform root cause analysis
Benefits
- Medical, dental, vision, pharmacy, life, accidental death & dismemberment, and disability insurance
- Employee assistance program
- 401(k) retirement plan
- 10 days of paid time off per year
- 10 paid holidays per year
]]>