Role OverviewThe Adoption Strategist is a strategic role designed to accelerate customer adoption, increase user engagement, and maximize the business value of an organization's Ironclad investment. The Adoption Strategist is Ironclad's primary customer-facing owner for enterprise and strategic accounts, responsible for leading customers from the first presales service engagement through foundational adoption. The ideal candidate possesses a strong consulting mindset, exceptional communication skills, experience leading enterprise transformation initiatives, and deep knowledge of SaaS platforms, AI technologies, organizational change, and customer adoption methodologies.
What You Will Do
Partner with executive stakeholders to define business objectives, adoption strategies, and success metrics. Develop and execute adoption roadmaps that accelerate user engagement and business value realization for Ironclad’s enterprise and strategic customers. Translate Ironclad's AI capabilities and evolving product motion into language and a delivery plan that resonates with executive stakeholders.
Why It Might Be a Fit
The ideal candidate possesses a strong consulting mindset, exceptional communication skills, experience leading enterprise transformation initiatives, and deep knowledge of SaaS platforms, AI technologies, organizational change, and customer adoption methodologies.
Requirements
- Bachelor's degree in Business, Information Systems, Computer Science, Organizational Development, or a related technical field.
- 3+ years of experience in Customer Success, Professional Services, Technology Consulting, Digital Transformation, Change Management, or Enterprise SaaS adoption.
- Experience leading enterprise technology adoption or digital transformation initiatives.
- Strong understanding of SaaS platforms, AI technologies, organizational change management, and customer success methodologies.
- Demonstrated ability to influence executive stakeholders, facilitate cross-functional collaboration, and communicate complex concepts to both technical and business audiences.
- Experience using adoption metrics and analytics to measure customer success and business outcomes.
- Experience working with large enterprise customers and executive leadership teams.
Benefits
- 100% health coverage for employees (medical, dental, and vision), and 75% coverage for dependents with buy-up plan options available
- Market-leading leave policies, including gender-neutral parental leave and compassionate leave
- Family forming support through Maven for you and your partner
- Paid time off - take the time you need, when you need it
- Monthly stipends for wellbeing, hybrid work, and (if applicable) cell phone use
- Mental health support through Modern Health, including therapy, coaching, and digital tools
- Pre-tax commuter benefits (US Employees)
- 401(k) plan with Fidelity with employer match (US Employees)
- Regular team events to connect, recharge, and have fun
- Opportunity to help build the company you want to work at
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