Role OverviewThe Advanced System Technician II is responsible for supporting and handling Customer Service Escalations (level 2) and supporting critical functional groups of dormakaba, including Engineering, Technical Support, and Sales.
What You Will Do
Deliver advanced technical support by troubleshooting software, network, and hardware issues, provide advanced technical support to Level 1 technicians and installers, and interface with customers on product functions and requirements.
Why It Might Be a Fit
We require a college degree or equivalent industry experience, experience in Windows Operating Systems and Microsoft Office Suite, and proficiency in SQL for data querying and analysis. We prefer demonstrated ability to act as a decision maker, strong critical thinking skills, and experience working in cross-functional environments.
Requirements
- College degree or equivalent industry experience
- Experience in Windows Operating Systems and Microsoft Office Suite
- Proficiency in SQL for data querying and analysis
- 2+ years of experience in technical network support and troubleshooting
Benefits
- Medical, Dental, Vision, Life, and Disability Insurance
- Medical Wellness Programs
- Vacation and Personal Time Off
- Parental Leave
- 401k Matching plan
- Tuition Reimbursement Program
- Learn and Grow Program
- LinkedIn Learning courses
- Employee Assistance Programs
- Voluntary Legal Insurance
- Unlimited Referral Reward Bonuses
- Corporate Discounts
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