Advanced Technical Support Representative - Digital Banking

Jackhenry
Troy, KS
Category Customer Service
Job Description
We're looking for a Technical Support Representative to join our Digital Banking team. The ideal candidate will be responsible for the day-to-day care and nurturing of customer relationships post implementation, serving as the primary point of contact for any support requests and product application/service support for our customers.

Requirements

  • 4 years of onsite/phone customer support or technical customer support experience within banking, digital banking, or Credit Union environments
  • Experience working or supporting customers through case management tools/software such as Salesforce, ServiceDesk, Jira, or JSource
  • Ability to work an eight-hour shift Monday through Friday between the hours of 7:00 am to 7:00 pm CT
  • Ability to assist with rotating on-call duties approximately once a quarter

Benefits

  • Comprehensive benefits designed to support your physical, mental, and financial health
  • Equal opportunity employer and committed to providing equal opportunity in all of our employment practices
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