Advising Administrative Assistant

Ivy Tech Community College
Evansville, IN
Category Customer Service
Job Description
The Administrative Assistant for the Academic Advising Center provides front-line support to students, faculty, and staff by managing inquiries, triaging student concerns, scheduling advising appointments, and connecting individuals with appropriate resources.

Requirements

  • Collaborate closely with the Director of the Academic Advising Center
  • Provide front-line support as the initial point of contact for students, faculty, and staff
  • Schedule advising appointments utilizing Ivy Connect (Salesforce)
  • Maintain and update advising caseloads by utilizing the institutional data warehouse
  • Support daily operations of the Academic Advising Center
  • Uphold confidentiality of student information in accordance with institutional policies and FERPA guidelines

Benefits

  • Medical insurance
  • Dental insurance
  • Vision insurance
  • Life insurance
  • Spouse/child life insurance
  • Long-term disability
  • Short-term disability
  • Retirement Plan
  • Paid time off
  • Free Ivy Tech tuition for employee, spouse and dependents
  • Tuition Reimbursement at other institutions
  • Opportunities for Professional Development
  • Eligible employer under the DOL Public Service loan forgiveness program
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