Advising and Retention Specialist

Adtalem Global Education
Any Location, VA
Category Human Resources
Job Description
Chamberlain University seeks an Advising and Retention Specialist to promote student success and provide comprehensive student support. The role involves advising students on academic, financial, and healthcare compliance matters, as well as providing coordinated support for students and ensuring seamless communication. The ideal candidate will have a bachelor's degree, 2+ years of experience in customer service, academic advising, or financial aid advising, and excellent communication and problem-solving skills.

Requirements

  • Bachelor's Degree Required
  • 2+ years of experience in customer service, academic advising, financial aid advising, higher education or related experience Preferred
  • Outstanding customer service skills
  • Ability to work a variety of office hours including evenings and weekends
  • Demonstrates a high level of interpersonal, problem-solving, and communication skills, with superior written and verbal abilities
  • Ability to work independently and make sound decisions with minimal supervision and direction
  • Must be a self-starter with the ability to prioritize effectively
  • Exposure to software and tools (Microsoft Word, Excel, Power BI, PowerPoint, Copilot). Experience with Student Information Systems a plus
  • Demonstrates the ability to work independently and collaboratively within a team, while effectively interacting with individuals at all levels of the organization

Benefits

  • Health, dental, vision, life and disability insurance
  • 401k Retirement Program + 6% employer match
  • 15 Days of Paid Vacation Days each Calendar Year
  • 12 Paid Holidays + 2 floating holidays
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