Advising and Retention Specialist

Adtalem Global Education
Phoenix, AZ
Category Education
Job Description
Chamberlain University is seeking an Advising and Retention Specialist to promote student success and provide comprehensive student support through accurate and responsive advisement. The role involves assisting students with course registration, advocating for their academic, financial, and healthcare compliance needs, and partnering with the Student Support Liaison to provide coordinated support. The Advising and Retention Specialist will also advise students on university policies and procedures, provide financial advising, and utilize systems and student data to confirm and track accurate enrollment, persistence, and graduation information.

Requirements

  • Bachelor's Degree Required
  • 2+ years of experience in customer service, academic advising, financial aid advising, higher education or related experience
  • Outstanding customer service skills
  • Ability to work a variety of office hours including evenings and weekends
  • Demonstrates a high level of interpersonal, problem-solving, and communication skills, with superior written and verbal abilities
  • Ability to work independently and make sound decisions with minimal supervision and direction
  • Must be a self-starter with the ability to prioritize effectively
  • Exposure to software and tools (Microsoft Word, Excel, Power BI, PowerPoint, Copilot). Experience with Student Information Systems a plus

Benefits

  • Health, dental, vision, life and disability insurance
  • 401k Retirement Program + 6% employer match
  • 15 Days of Paid Vacation Days each Calendar Year
  • 12 Paid Holidays + 2 floating holidays
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