Advisor, Service Desk & Workplace Manager

Mercedes-Benz
Atlanta, TX
Job Description
The Advisor - IT Service Desk & Digital Workplace serves as the primary IT infrastructure main contact, delivering leadership, technical direction, and cross functional partnership to advance Digital Workplace and Service Desk capabilities across the MBFS NAFTA region. The role partners with Leadership and key business stakeholders, IT teams, global counterparts, and external service providers to influence best practices, shape service models, and improve the workplace technology experience for a distributed user population.

Requirements

  • Bachelor's Degree in Computer/Information Science, Information Technology, Engineering, or Management Information System (MIS)
  • 5+ years of progressive experience in Microsoft 365 administration, endpoint management, collaboration and A/V platforms, ServiceNow, and SRE or operational excellence practices
  • Certifications in ITIL v4 Foundation or Managing Professional, Microsoft 365 Certified: Modern Desktop Administrator Associate, and ServiceNow System Administrator (CSA) are preferred

Benefits

  • No information provided
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