Role OverviewAct as a liaison between claimants and clients, resolving escalated inquiries and administering complex claims. Provide excellent customer service and execute technical and jurisdictional requirements for accurate claims processing.
What You Will Do
Research, resolve, and administer escalated inquires for all lines of business, including FMLA, paid and unpaid state, military, and company-specific leaves, accommodations, disability and statutory claims.
Why It Might Be a Fit
This role requires strong analytical, interpretive, and critical thinking skills, as well as excellent interpersonal communication skills, oral and written. Ability to manage ambiguity, exercise judgement autonomously, and work in a team environment is also required.
Requirements
- High school diploma or GED
- Three (3) years of related experience or equivalent combination of experience and education
- Two (2) years of disability claims experience
- Experience with SMART, SIR, GAIN, or other HR systems
- Experience with TAMS, Juris, viaOne express, and mySedgwick
Benefits
- Medical insurance
- Dental insurance
- Vision insurance
- 401k and matching
- PTO
- Disability insurance
- Life insurance
- Employee assistance
- Flexible spending or health savings account
- Other additional voluntary benefits
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