Role OverviewThe After-Hours IT Support Desk Technician will provide remote technical support to clients nationwide, responding to tickets via a ticketing system, analyzing issues, and implementing solutions. This person will be responsible for identifying, analyzing, and resolving common technical issues, questions, and problems related to computer systems, hardware, software, applications, and more.
What You Will Do
Responsibilities include managing ticket queues, providing customer support using remote connection software, prioritizing ticketing system flow, meeting or exceeding KPI goals, and troubleshooting advanced desktop issues, VPN connectivity, entry-level server support, hardware issues, and line of business support.
Why It Might Be a Fit
The right candidate will have strong customer service skills, high attention to detail, ability to follow instructions and policies, and adapt to changing and fast-moving environments. They will also have IT Fundamentals and A+ certifications or equivalent professional experience, and 1+ year of professional help desk experience.
Requirements
- IT Fundamentals and A+ certifications, or equivalent professional experience
- 1+ year of professional help desk experience
- Strong customer service skills
- High attention to detail
- Ability to follow instructions and policies
- Ability to adapt to changing and fast-moving environments
- Strong phone skills
Benefits
- Comprehensive benefits, including medical, dental, vision, supplemental coverage, plus HSA/FSA options
- Competitive 401(k) participation with up to 4% contribution match
- Certification reimbursement to support your continued development
- Meaningful opportunities for advancement within a growing organization
- A culture built on drive, accountability, collaboration, and excellence
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