OVERVIEW
Capstone, an Alera Group Company, is looking for an Agency Claims Manager.
We are seeking highly motivated colleagues who bring experience and enthusiasm to our team – joining us may be the perfect fit for you!
Alera Group was founded in 2017 and has grown to become the 15th largest broker of US business. We are passionate about our clients’ success in the areas of Employee Benefits, Property and Casualty Insurance, Retirement Plan Services, and Wealth Services. With a network of offices nationwide, our commitment to collaboration allows us to offer national resources combined with local service.
RESPONSIBILITIES
The Agency Claims Manager will proactively manage claims in order to assure the best possible outcome for our customers. The ideal candidate will have Workers Compensation Claims Management experience and will have knowledge of commonly used industry best practices, concepts, and procedures.
- Be a claims advocate for clients; take claim calls, assist clients with claims submission to carriers, aid with claims service issues and obtain / provide claim status updates
- Form relationships with carriers and TPAs, working closely with adjusters and other claims personnel on claims handling, ensuring proper and efficient claims resolution
- Analyze and interpret claims information from loss runs and other sources, drawing accurate conclusions
- Prepare status and analytic reports for Capstone Management and customers as required
- See claims issues through to resolution, while effectively communicating with client and internal team members on the status of the claims
- Establishing and building out the Capstone’s agency claims management process
- Partner with Carriers and TPA’s to assure accuracy of reserves, claim status, etc.
QUALIFICATIONS
- Multi-line claims experience is ideal
- Experience working in an agency or brokerage environment is a plus
- Ability to effectively communicate both verbally and in writing
- Computer proficiency with agency management systems, web-based tools, and Microsoft (Outlook, Excel and Word)
- Ability to establish priorities in a fast-paced work environment and to organize time efficiently to meet or exceed deadlines
- Ability to build trust in the team that you will be able to execute on deliverables that were committed to without constant follow-up from other team members
- Ability to remain calm under pressure and in difficult situations, all while delivering excellent customer service
ADDITIONAL INFORMATION
This job is expected to be performed on-site in the office.
Alera Group offers comprehensive benefits to our colleagues, including medical, dental, life and disability insurance, 401k, generous paid time off and much more.
Salary range is $50K to $85K per year.
We're an equal opportunity employer. All applicants will be considered for employment without attention to race, color, religion, sex, sexual orientation, gender identity, national origin, veteran or disability status, or any other protected class.
If you're a California resident, please read the California Consumer Privacy Act prior to applying.
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