Agent Engineer - AI Voice Agents

Santander
Santa Barbara, CA
Job Description
The Agent Engineer - AI Voice Agents will design, develop, and evolve conversational AI voice agents based on LLMs, implementing and configuring agents on platforms such as Sierra.AI, Conversational Agent, and Dialogflow CX. They will develop conversational flows, integrate voice agents with Contact Center platforms and backend systems, and participate in the deployment of AI agents in cloud environments.

Requirements

  • Design, develop, and evolve conversational AI voice agents based on LLMs
  • Implement and configure agents on platforms such as Sierra.AI, Conversational Agent, and Dialogflow CX
  • Develop conversational flows in Dialogflow CX
  • Integrate voice agents with Contact Center platforms and backend systems
  • Participate in the deployment of AI agents in cloud environments
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