Role OverviewJoin our Field Service Team to shape seamless customer experiences. As a Service Representative, you'll work with our Partners to onboard new agents, overseeing the contracting process and ensuring everything runs smoothly.
What You Will Do
Perform tasks in the contracting system, track background-check and fingerprint results, review onboarding paperwork, communicate with Partners, and process forms to integrate agents into our systems correctly.
Why It Might Be a Fit
The role requires strong relationship-building skills, organizational abilities, effective communication, and a proactive approach to problem-solving, ensuring the smooth functioning of the organization.
Requirements
- Experience in customer service and/or office administration
- Clear, professional communication (phone and email) and strong stakeholder service
- Meticulous data entry and document review; audit-ready attention to detail
- Proficiency with Microsoft 365 (Word, Excel, Outlook, Teams); quick to learn new systems
- Strong organization and time management; able to prioritize and meet SLAs
- Discretion with sensitive information; compliance-first mindset
Benefits
- Paid Vacation
- Health Care
- 401K match
- Pension Plan
- Tuition Assistance
- Flexible Spending Accounts
- Student Loan Repayment Program
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