Agent Success Manager

Decagon
Atlanta, GA
Category Customer Service
Remote
Job Description
Decagon is the leading conversational AI platform empowering every brand to deliver concierge customer experiences. We’re looking for an Agent Success Manager to partner closely with customers to guide deployments, support adoption and ensure they have the tools and insight they need to achieve meaningful outcomes.

Requirements

  • 4+ years of customer facing experience in a technical and customer facing role in B2B SaaS
  • Proven experience managing large customers and driving highly visible projects involving multiple stakeholders
  • Excellent communication and presentation skills, with the ability to simplify complex concepts for non-technical audiences
  • Strong interpersonal, persuasion and teamwork skills
  • Business understanding of GTM sales teams and processes
  • Strong technical acumen and passion for the overall agent building process (ability to code not required or needed)

Benefits

  • Take what you need vacation policy
  • Medical, Dental, and Vision benefits
  • Life Insurance and Disability Benefits
  • Retirement Plan
  • Parental Leave
  • Fertility and family building benefits through Carrot
  • Daily lunches and snacks in the office
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