Role OverviewJoin the Customer Service Product team in building AI-powered customer service experience for TikTok, serving hundreds of millions of users worldwide. As an intern, you'll gain hands-on experience, industry exposure, and opportunities to apply your knowledge to real-world challenges.
What You Will Do
Design and iterate on AI agent capabilities, define data metrics, and dive deep into user needs to build delightful service experiences on TikTok through continuous iteration and experimentation.
Why It Might Be a Fit
This role requires strong interest in AI/LLM applications, understanding of large language models and AI agents, clear and effective communication skills, and empathy for TikTok users.
Requirements
- Currently pursuing an Undergraduate/Master's in computer science, statistics, information management, data science or a related discipline.
- Strong interest in AI/LLM applications; understanding of how large language models and AI agents work.
- Clear and effective communication skills, particularly in collaboration with various teams.
- Empathy for TikTok users, with the ability to translate user pain points in support scenarios into product solutions.
- Ability to thrive in a fast-paced environment and adapt to changing priorities and needs.
Benefits
- Hands-on experience
- Industry exposure
- Opportunities to apply knowledge to real-world challenges
- Social events
- Learning programs
- Development workshops
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