AI/ML Lead

Requirements

• Ensure seamless delivery of projects in a Mega-Gamma/Key Growth Account
• Drive and deploy account/project delivery structure by evaluating the budget, costs, risks, and staffing requirement
• Ensure 100% compliance to Project SLAs, information security protocols, etc.
• Monitor and take appropriate actions on internal and external audit findings to ensure no major non-compliance/deviation from the SLA
• Drive account health across projects by conducting periodic cadence with the quality team to take proactive measures to resolve issues/possible escalations
• Conduct periodic cadence with Workforce Management Group (WMG) to ensure 100% fulfillment as per the account/project requirement
• Regularly audit quality (QA) status of delivery and engage QA team to ensure adherence to Quality Assurance standards and processes
• Collaborate and influence internal key stakeholders to ensure fulfillment, technology support, and flawless delivery of projects
• Engage with client to opportunities to deploy multiple solutions within/across SLs to create a stronger value proposition for clients and enhance share of business
• Conduct regular customer connects (meetings/visits/video-conference) and Management Review Meetings (MRM) with client management/engagement managers to understand customer's current and future needs and seek feedback to improve delivery methodology/timelines/resource allocation
• Identify and close early warnings on a project to avoid any customer escalations
• Plan and conduct Quarterly Business Reviews (QBR) with the client management/leadership team to drive improvement actions and mine for a new portfolio/opportunity within the account
• Design, monitor, and share account performance dashboards/reports with the clients periodically
• Drive delivery transformation with client engagement managers to adapt to new delivery models and instill new ways of working in customer organization
• Share Wipro's capability and initiatives that may support/fulfill customer's needs
• Delivery governance across the accounts/projects
• Review MIS and reports to monitor and track overall project/account delivery management
• Conduct periodic reviews with the team (DM's/PM's) on operational, quality, and fulfillment parameters and new idea generation & its implementation on existing projects
• Resolve project escalations, potential risks, or early warning signs on project delivery to eliminate any revenue leakage
• Review and monitor revenue allocations/realization to avoid OB revenue leakage
• Provide inputs to delivery leadership team on overall delivery performance parameters (project health, utilization, realization etc) at an account level during reviews highlighting any critical project escalations and potential risks
• Enable revenue growth of an account within a vertical
• Identify opportunities for deployment of new technology, growth solutions, and services in the account by bringing SL practices/other capabilities for client solutioning
• Engage with existing customers to identify new business opportunities and increase the existing portfolio for an account by providing relevant solutions in order to increase delivery-driven revenue
• Support pre-sales team to create and propose relevant solutions to the customer requirements/request for proposals for a project in an account
• Support sales team with acquisition and traction of new deals by understanding the customer needs thereby ensuring higher conversion rate
• Drive automation charter and related initiatives in an account
• Develop, drive, and deploy automation-led solutions and service improvements to deliver value-added services to the customers thereby driving customer's business forward
• Deploy next-generation hyper-automation and crowdsourcing initiatives in coordination with Holmes RO team to enhance productivity, quality, and speed of delivery
• Deploy new ways of working (Agile, DevOps etc) on the projects to improve quality, delivery speed, and productivity parameters
• Drive value adds and BVMs; showcase them to customer in MRM & QBR to drive growth
• Plan for periodic idea campaign at account level and share the top ideas with customer during MRM/QBR
• Drive and deploy Knowledge Management across the account
• Contribute in internal knowledge sharing initiatives at Wipro by driving internal training sessions, best practices, learnings, value adds, and BVMs and deploys best practices in various projects within an account
• Deploy the Wipro's knowledge management portal across the account and monitor & track trainings
• Demand forecasting in line with business requirements
• Spearhead quarterly demand forecasting and resource planning aligned to requirements of the account/projects
• Create and deploy a workplan to fulfill the required demand from all the talent channels including external (lateral, contractors etc) hiring in coordination with WMG/CWMG and Talent Acquisition team
• Lead upskilling initiatives across the account
• Prioritize and identify essential skills required across accounts/projects to facilitate and drive right supply chain across the account
• Partner with competency group and talent transformation team to drive upskilling initiatives within an account
• Support workforce transformation team to identify and deploy multi-skilling upgradation model for all account employees
• Drive towards 100% mandatory training compliance for the target population within an account
• Plan and drive rotations for seed positions and ensure replacement plan to be arrived ahead of rotations
• Quarterly connect with critical talent to understand their aspirations and create their learning maps along with project managers and HRBP
• Ensure a stable arrangement and assimilation of rookie within an account in coordination with competency group team (classroom trainings/e-learning, certifications, on the job training etc)

Benefits

• Medical and dental benefits options
• Disability insurance
• Paid time off (inclusive of sick leave)
• Other paid and unpaid leave options