AI Technical Account Manager

Hatch
New York, NY
Job Description
We’re looking for a passionate and proactive AI Specialist to join our growing team at Hatch. You’ll be responsible for delivering AI agents end to end - from discovery and configuration through launch and iteration - helping customers succeed on Hatch’s AI platform.

Requirements

  • 2–5+ years of experience in solutions delivery, customer success, consulting, or a hands-on product execution role
  • Experience in the home services industry highly desirable
  • Strong ownership mindset with a bias toward action and follow-through
  • Experience working with AI-powered systems, including prompts, workflows, or automation tools
  • Ability to break down ambiguous customer problems into clear, executable requirements
  • Strong communication skills with both technical and non-technical stakeholders
  • Comfort operating in fast-paced environments with evolving requirements
  • Background in B2B SaaS or platform products

Benefits

  • Competitive salary
  • Medical, dental, and vision benefits
  • 401(k) plan + Match
  • Flexible PTO
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