Role OverviewThe Airport Customer Service Supervisor is responsible for leading a team of agents and providing customer service to passengers for all aspects of arrivals, ticketing, check-in, and baggage services. The supervisor will assist passengers with special needs, handle ticketing and check-in, and resolve related complaints and problems. The supervisor will also promote and adhere to policies concerning Safety, Anti-Harassment, and Equal Employment Opportunity.
What You Will Do
The supervisor will lead a team of agents, assist passengers with a friendly welcome, handle all aspects of ticketing and check-in, and resolve related complaints and problems. The supervisor will also direct passengers through Customs, Immigration, and Quarantine, and assist ramp agents to ensure that wheelchairs, strollers, and gate-checked bags are made available for loading upon departure and delivery to passengers upon arrival.
Why It Might Be a Fit
The ideal candidate will have a passion for customer service, integrity, and empathy for how their words and decisions affect employees, customers, and partners. The candidate should be able to work in a fast-paced environment, have excellent communication skills, and be able to lift up to 70lbs and more.
Requirements
- High School diploma, GED or equivalent education
- Must be at least 18 years of age
- Must be able to obtain credentials required as per airport or state or customs requirements
- One year of relevant work experience in the aviation or ground handling services industry (preferred)
Benefits
- Flight Privileges: Offered after 30 days for employees and eligible family members!
- Weekly pay for hourly employees (CA Employees are paid bi-weekly)
- Full time starts at 30 hours per week!
- Paid time off (for full-time employees)
- Comprehensive Medical, Dental and Vision Insurance (for full-time employees)
- 401k for all employees
- Exclusive discounts and additional wellness programs
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