Airport Customer Service Supervisor

Unifi
Duluth, MN
Category Customer Service
Remote
Job Description
Role Overview

Responsible for leading a team of agents and providing customer service to passengers for all aspects of arrivals, ticketing, check-in, including boarding, baggage services, reservations, and any other queries or complaints.

What You Will Do

Lead a team of agents, assist passengers with special needs, handle ticketing and check-in, direct passengers through Customs, Immigration, and Quarantine, assist ramp agents, and monitor safe working conditions.

Why It Might Be a Fit

Must be passionate, have integrity, and empathy for how their words and decisions affect employees, customers, and partners.

Requirements

  • High School diploma, GED or equivalent education
  • Must be at least 18 years of age
  • Must be able to obtain credentials required as per airport or state or customs requirements

Benefits

  • Flight Privileges
  • Weekly pay for hourly employees
  • Paid time off
  • Comprehensive Medical, Dental and Vision Insurance
  • 401k
  • Exclusive discounts
  • Additional wellness programs
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