Airport Wheelchair Agent TFAC P/T - JFK

Unifi
New York, NY
Category Customer Service
Job Description
Assist passengers with special needs, operate wheelchair support systems, and handle customer service issues. Must have one+ year of relevant experience and be a local resident.

Requirements

  • One+ year of relevant experience
  • Prior customer service experience
  • Must be open minded and ready to work as part of a detail-oriented team
  • Must be a local (in-state) resident
  • Successfully pass pre-employment drug screen and background check
  • Must be at least 18 years of age
  • Must have authorization to work in the United States as defined by the Immigration Reform Act of 1986
  • Must complete ramp and SIDA training to obtain airport authority identification security
  • Excellent customer service skills
  • Strong work ethic
  • Ability to work in a team-oriented environment
  • Ability to type and or use a computer keyboard with sufficient speed to meet the requirements of the role
  • Able to understand documents, learn and follow ticketing procedures, and other rules and regulations
  • Able to communicate information and instructions verbally and/or via radio equipment
  • Able to communicate effectively in a professional manner
  • Able to work quickly and efficiently to meet tight time restrictions
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