Airside Experience Specialist - MHT - Part Time

Signature Aviation
Manchester, NH
Category Hospitality
Job Description
As an Airside Experience Specialist, you will deliver a seamless, personalized, and welcoming experience for every guest, crew member, and aircraft in our care. You'll combine exceptional hospitality with hands-on operational support to ensure our guests feel cared for, from wheels down to wheels up.

Requirements

  • Work as part of a team to conduct airside operations safely and efficiently in accordance with established policies and standard operating procedures (SOPs)
  • Collaborate, cooperate, and work closely with all team members, guests, clients, vendors, and aircraft crewmembers to ensure service needs are met
  • Operate and drive ground service equipment such as fuel trucks, de-icing trucks, ground power units, tugs, stair trucks, etc.
  • Load and unload luggage and other cargo into/out of aircraft and from/into the PAT, guest vehicle, or other mode of transportation
  • Provide professional and friendly guest service while exhibiting a positive and helpful attitude to everyone at all times ensuring guests always receive an exceptional experience
  • Maintain safe, clean, and secure ramps and operations
  • Fuel handling, including fuel quality control, fuel receipt, inventory and maintaining accurate related documentation
  • Understand, comply with, and enforce all operational, safety, and guest service requirements for all aspects of the job
  • Follow emergency response procedures during critical events
  • Understand, comply with, and enforce all security (physical, cyber and data) protocols as dictated by both Signature Aviation and the airport
  • Create accurate records pertaining to time worked and activities and services performed

Benefits

  • 401(k)
  • Critical Illness, Hospital Indemnity and Accident Insurance
  • Identity Theft and Legal Services
  • Paid time off
  • Tuition reimbursement
  • Training and Development
  • Employee Assistance Program (EAP) & Perks
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