Alterations CSR

David's Bridal
Peoria, IL
Category Retail
Job Description
At David’s Bridal, we empower our customers and employees to stay true to their dreams. The Alterations CSR provides an A+ customer experience to David’s Bridal customers and completes tasks that contribute to superior customer service. Join a company that dominates the products in their category – 1 out of 3 being sold by them and taking care of them with one of the highest customer service scores in retail!

Requirements

  • Welcome all customers with genuine, and friendly enthusiasm
  • Use all systems to manage the customer flow
  • Meet all service vows including Prepare, Welcome, Meet Needs & Be There for all customers
  • Maintain store-standards (clean, organized, promotional readiness, store recovery)
  • Greet and escort all alterations customers to and from alterations for appointments
  • Press, steam and spot clean all merchandise
  • Follows quality control guidelines and inspects all garments altered/steamed/pressed to verify pristine condition before final delivery to customer
  • Build long-term relationships to meet and exceed customer satisfaction and loyalty
  • Support inventory management by processing special orders, pick-ups and first quality standards for all merchandise
  • Supports all cash wrap behaviors and processes transactions with accuracy
  • Maintains a clean and well-organized alterations room
  • Performs duties and tasks as assigned by store management

Benefits

  • Rewarding Environment and Competitive Pay
  • Team Bonus
  • Dayforce Wallet – Get Paid Early!
  • Referral Incentive Program
  • Generous Dream Maker Discount After First Pay Period
  • Vision Care
  • Supplemental Insurances- Critical Illness, Hospital Indemnity and Accidental Injury
  • 401K Program
  • Discount for Identity Theft Protection
  • Discounts for Home and Auto Insurance
  • Discounts for Mobile
  • Legal Benefits (MetLife Hyatt Legal Plans)
  • Pet Insurance
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