Alterations Customer Service Representative

David's Bridal
Murfreesboro, TN
Category Customer Service
Job Description
BEST. JOB. EVER! Minimal weekday hours required (join for weekends only!)... We empower our customers and our employees to stay true to their dreams and find the one, whether that means the wedding dress that matches a personal style—or the career that is a perfect fit.

Requirements

  • Welcome all customers with genuine, and friendly enthusiasm over the phone, virtual chats and in person, communicates clearly and concisely adapting style to suit customers by problem solving, excellent phone skills and resolving conflict.
  • Use all systems to manage the customer flow to deliver five-star customer experience.
  • Meet all service vows including, Prepare, Welcome, Meet Needs & Be There for all customers, includes all operational checklist task and meeting customers emotional and practical needs.
  • Provide an exceptional service experience to multiple customers at one time and contributes to the store achievement of Five-Star Customer Service.

Benefits

  • Rewarding Environment and Competitive Pay
  • Team Bonus
  • Dayforce Wallet – Get Paid Early!
  • Generous Team Member Discount After First Pay Period
  • Vision Care
  • Supplemental Insurances- Critical Illness, Hospital Indemnity and Accidental Injury
  • 401K Program
  • Discount for Identity Theft Protection
  • Discounts for Home and Auto Insurance
  • Discounts for Mobile
  • Legal Benefits (MetLife Hyatt Legal Plans)
  • Pet Insurance
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