Role OverviewThe Alterations Customer Service Representative is a critical role for the successful operation of the Alterations department, providing an A+ customer experience to David’s Bridal customers. The CSR is responsible for welcoming and servicing customers, making appointments, answering phones, pressing garments, and ensuring items are ready for pickups.
What You Will Do
The CSR will welcome all customers with genuine and friendly enthusiasm, communicate clearly and concisely, and resolve conflicts. They will also use all systems to manage customer flow, meet all service vows, and provide an exceptional service experience to multiple customers at one time.
Why It Might Be a Fit
The ideal candidate will have excellent phone skills, problem-solving abilities, and the ability to adapt to customers' needs. They will also be able to build long-term relationships to meet and exceed customer satisfaction and loyalty.
Requirements
- High school diploma or equivalent degree
- 1-2 years prior retail experience in an apparel or specialty store environment
- Prior sewing experience is helpful
- Prior experience with computerized POS (Point of Sale) system
Benefits
- Competitive pay
- Team bonus
- Dayforce Wallet – Get Paid Early!
- Generous Team Member Discount After First Pay Period
- Vision Care
- Supplemental Insurances- Critical Illness, Hospital Indemnity and Accidental Injury
- 401K Program
- Discount for Identity Theft Protection
- Discounts for Home and Auto Insurance
- Discounts for Mobile
- Legal Benefits (MetLife Hyatt Legal Plans)
- Pet Insurance
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